Distance Sales Contract
Distance Sales Contract
1 – PARTIES
SELLER
- Seller Name/Title:
- Open Address of the Seller:
- Seller’s Phone:
- Seller Mersis No:
- Seller E-Mail Address :
- Cargo Company to which the Buyer will send the goods to the Seller in case of return:
zeosstore.com Call Center: 0850 840 04 64
RECIPIENT
- Name – Surname :
- Address :
- Telephone :
- E-Mail :
SUBJECT AND SCOPE OF THE CONTRACT
This Distance Sales Agreement (“Agreement”) has been prepared in accordance with the Consumer Protection Law No. 6502 (“Law”) and the Distance Contracts Regulation. The parties to this Agreement hereby accept and declare that they know and understand their obligations and responsibilities arising from the Law and the Distance Contracts Regulation under this Agreement.
The subject of this Agreement; The Buyer’s, Zeos Pazarlama İthalat İhracat Ticaret Ltd. ŞTİ. (“Zeos Pazarlama”)’s (“Zeos Pazarlama”) website www.zeosstore.com (“Website”), the Seller’s goods or services ordered electronically for the purchase of the goods or services, in accordance with the provisions of the Law and the Distance Contracts Regulation regarding the sale and delivery of the goods or services with the qualifications specified in the Contract, the rights and obligations of the parties are determined.
The conclusion of this Agreement will not prevent the execution of the provisions of the Website Membership Agreements that the parties have concluded separately with Zeos Store, and the parties hereby accept and declare that Zeos Store is not a party in any way in the sale of the goods or services subject to this Agreement and that it has no responsibility and commitment to fulfill the obligations of the parties under the Agreement.
BASIC CHARACTERISTICS AND PRICE OF THE GOODS AND SERVICES SUBJECT TO THE CONTRACT (VAT INCLUDED)
Product Code and Name Quantity Vendor Title Unit Price Unit Discount Unit Discount Coupon Points Total Sales Amount Due Date Difference Total Amount Including VAT
Advertised prices and promises are valid until they are updated or changed. Prices announced for a period of time are valid until the end of the specified period.
- Total product price excluding shipping:
- Shipping Cost:
- Total Price Including Shipping:
- Payment Method and Plan:
- Credit Interest Received:
- The interest rate used in the interest rate calculation:
THE PRICE OF THE PRODUCT IN QUESTION IS COLLECTED FROM THE BUYER BY ZEOS STORE ON BEHALF OF THE SELLER WITHIN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE GOODS / SERVICE TO ZEOS STORE, THE BUYER WILL BE DEEMED TO HAVE PAID THE PRODUCT PRICE TO THE SELLER.
DELIVERY OF GOODS AND DELIVERY METHOD
The Contract shall enter into force upon approval by the Buyer electronically and shall be executed by the delivery of the goods or services purchased by the Buyer from the Seller to the Buyer. The goods shall be delivered to the address specified by the Buyer in the order form and in this Agreement and to the authorized person(s) specified.
DELIVERY COSTS AND PERFORMANCE
The costs of delivery of the Goods shall be borne by the Buyer unless otherwise stipulated. If the Seller has declared on the Website that the delivery costs will be borne by the Seller, the delivery costs shall belong to the Seller.
Delivery of the goods; It is made within the committed period after the payment is realized. The Seller shall deliver the goods or services within 30 (thirty) days after the goods or services are ordered by the Buyer, without prejudice to the cases where it is impossible to fulfill the performance of the goods or services subject to the order.
If for any reason the price of the goods or services is not paid by the Buyer or the payment made is canceled in the bank records, the Seller is deemed to be released from the obligation to deliver the goods or services.
The Buyer is responsible for the shipping costs in case of order cancellations made by the Buyer after the goods are shipped by the Seller but before they are received by the Buyer.
In cases where it becomes impossible to fulfill the performance of the goods or services subject to the order, the Seller shall notify the Buyer within 3 (three) days from the date of learning of this situation and shall return all payments collected, including delivery costs, if any, within 14 (fourteen) days at the latest from the date of notification.
DECLARATIONS AND COMMITMENTS OF THE BUYER
The Buyer declares that he / she has read and informed the preliminary information uploaded by the Seller regarding the basic qualifications, sales price and payment method, delivery and shipping costs of the goods or services subject to the Contract on the Website and that he / she has given the necessary confirmation electronically.
Buyers may submit their requests and complaints as a consumer by using the Seller contact information above and/or via My Account>My Product Questions on the Website.
By confirming this Agreement and the Preliminary Information Form electronically, the Buyer confirms that the address, the basic features of the goods or services ordered, the price of the goods or services including taxes, payment and delivery and delivery price information that must be given to the Buyer by the Seller before the conclusion of distance contracts are also accurate and complete. If the Buyer receives the goods or services subject to the Contract, which are clearly damaged and defective, such as damaged, broken, torn packaging, etc. at the time of delivery, the responsibility belongs entirely to the cargo company.
After the delivery of the goods or services, if the relevant bank or financial institution does not pay the price of the goods or services to the Seller due to the unfair or unlawful use of the credit card of the Buyer by unauthorized persons in a way not caused by the fault of the Buyer, the Buyer is obliged to return the goods or services to the Seller within 3 (three) days, provided that they have been delivered to him. In this case, delivery expenses belong to the Buyer.
SELLER’S DECLARATIONS AND COMMITMENTS
The Seller is responsible for the delivery of the goods or services subject to the Contract to the Buyer in accordance with the consumer legislation, intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
If the Seller cannot deliver the goods or services subject to the contract within the period due to force majeure or extraordinary circumstances preventing transportation, it is obliged to notify the Buyer within 3 (three) days from the date of learning of the situation.
If the goods or services subject to the contract will be delivered to a person other than the Buyer, the Seller cannot be held responsible for the failure of the person to be delivered to accept the delivery.
RIGHT OF WITHDRAWAL
The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery in transactions related to the sale of goods and 14 (fourteen) days from the date of purchase in transactions related to the sale of services, without any legal and criminal liability and without any justification. The buyer may also exercise the right of withdrawal within the period until the delivery of the goods.
The Buyer may exercise the right of withdrawal by logging into zeosstore and clicking the “Return” link on My Account>Current Order>My Orders on zeosstore.com. The buyer must fill out the return request form on the relevant page and send the goods back within 10 (ten) days from the date of exercising the right of withdrawal by taking the seller’s return address information. Together with the goods, the invoice, the box, packaging, standard accessories, if any, and other products gifted with the goods must be returned complete and undamaged. The Buyer is not responsible for the changes and deterioration that occur if the Buyer uses the goods in accordance with their functioning, technical specifications and instructions for use within the withdrawal period.
As long as the Buyer sends the goods to be returned to the Seller by the Seller’s contracted cargo company specified in the Preliminary Information Form, the return shipping cost belongs to the Seller. In the event that the Buyer sends the goods to be returned by a cargo company other than the Seller’s contracted cargo company specified in the Preliminary Information Form, the Seller is not responsible for the return shipping cost and the damage to the goods during the shipping process.
Within 14 (fourteen) days from the Buyer’s exercise of the right of withdrawal (provided that the goods are sent back via the carrier specified by the Seller for return), all payments made by the Buyer to the Seller or Intermediary Service Provider for the relevant goods or services will be refunded to the Buyer in a single payment in accordance with the payment instrument used by the Buyer when purchasing and without any cost or obligation to the consumer. For purchases made using credit, in cases where the right of withdrawal is duly exercised, the product price will be returned to the account associated with the credit.
SINCE ZEOS STORE IS NOT A PARTY TO THIS DISTANCE SALES CONTRACT, THE BUYER HAS NO RIGHT OF WITHDRAWAL AGAINST ZEOS STORE AND CANNOT REQUEST A REFUND OR PRODUCT REPLACEMENT FROM ZEOS STORE.
CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
In accordance with the legislation, the Buyer cannot exercise the right of withdrawal in the following cases:
In contracts for goods or services whose price varies depending on fluctuations in financial markets and which are not under the control of the Seller (e.g. In contracts for the delivery of goods that are prepared in accordance with the Buyer’s wishes or explicitly in line with his personal needs, which are not suitable for return due to their nature and which are in danger of spoilage or are likely to expire; In contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene; contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature; contracts for books, audio or video recordings, software programs and computer consumables provided that the protective elements such as packaging, tape, seal, package are opened by the buyer; Contracts for the delivery of periodicals such as newspapers and magazines other than those provided within the scope of a subscription agreement; Contracts for accommodation, transportation of goods, car rental, food and beverage supply and leisure time for entertainment or recreation, which must be made on a specific date or period; Contracts for the performance of services related to betting and lottery; Contracts for services whose performance is started with the consent of the consumer before the expiration of the right of withdrawal period; and Contracts for services performed instantly in electronic media and contracts for intangible goods delivered to the consumer instantly (gift cards, gift vouchers, vouchers and similar).
The right of withdrawal shall not be exercised in respect of goods or services excluded from the scope of the Distance Contracts Regulation (regular deliveries of the Seller and foodstuffs, beverages or other daily consumption items delivered to the Buyer’s residence and services in areas such as travel, accommodation, restaurant, entertainment sector).
The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.
DISPUTE RESOLUTION
The responsibility for the goods or services sold under the Law and the Regulation on Distance Contracts belongs to the Seller. However, Buyers shall communicate their complaints about the goods and services they have purchased to the Sellers directly or through Zeos Store. If the complaint is forwarded to Zeos Store, Zeos Store will provide all possible support to resolve the problem.
In case of disputes related to this Distance Selling Agreement; Provincial or District Consumer Problems Arbitration Committees in the place where the Buyer purchases the product in the settlement of the Buyer or where the Buyer’s residence is located, up to the value announced by the Ministry of Customs and Trade every year, and Consumer Courts are authorized in disputes above the said value.
PRICE OF GOODS / SERVICES
The cash or credit sales price of the goods is the price included in the order form, as well as in the notification e-mail sent at the end of the order and in the invoice sent to the customer with the product. Discounts, coupons, shipping fees and other applications made by the Seller or Zeos Store are reflected in the sales price.
DEFAULT AND LEGAL CONSEQUENCES
In the event that the Buyer defaults in the transactions made with the credit card, the cardholder will pay interest within the framework of the credit card agreement made by the bank with the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney’s fee from the Buyer and in any case, if the Buyer defaults due to the Buyer’s debt, the Buyer shall be responsible for the loss and damage incurred by the Seller due to the delayed performance of the Buyer’s debt.
NOTICES AND EVIDENCE AGREEMENT
Any correspondence to be made between the parties under this Agreement shall be made through My Account>My Product Questions on the Website or via electronic mail, except in mandatory cases listed in the legislation. The Buyer accepts, declares and undertakes that the official books and commercial records of the Seller and Zeos Store and the electronic information and computer records kept in its own database, servers and servers will constitute binding, conclusive and exclusive evidence in disputes that may arise from this Agreement, and that this article is an evidential contract within the meaning of Article 193 of the Code of Civil Procedure.
EFFECTIVENESS
This Agreement, consisting of 14 (fourteen) articles, has been read by the parties and has been concluded and entered into force on 2023 by being approved electronically by the Buyer.